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Careers / Support Technician (Monitoring Equipment)

Overview 

Senceive is a world class highly innovative technology company which leads the global market in structural and geotechnical wireless monitoring solutions. We support our clients - surveyors, monitoring companies and contractors - to help them protect and maintain their assets and infrastructure across a wide range of sectors: Rail, Construction, Transportation, Mining and Utilities. Senceive recently became part of the Eddyfi/NDT group of companies which is taking advanced inspection and monitoring technologies to the next level. 

The Role 

Providing support for customers ahead of, during and after the installation of new projects, replacements and changes. Training customers. Preparing equipment for dispatch for new projects and replacements. 

Responsibilities: 

  • Clarifying customer technical requirements ahead of new project installations and briefing the production team. 

  • Supporting customers during project installation. 

  • Setting up monitoring diagrams, users, alerts and calculations. 

  • Attending site when required to support customer installations or investigate reported faults. 

  • Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system. 

  • Managing the return and replacement of faulty equipment. 

  • Assisting with fault diagnosis and contributing to fault reduction. 

  • Providing training to customers mostly using teleconferencing, sometimes on site or in our facility. 

  • Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch. 

  • Receiving returned equipment and diagnosing faults. 

  • Carrying out minor repairs and refurbishment of equipment. 

  • Other duties as assigned 

Qualifications and Educational Requirements: 

  • Minimum of two years’ experience of customer service in an engineering or technical environment. 

  • Excellent customer relations skills 

  • Proficient in English and conversational in Spanish 

  • Well organized, with strong analytical skills and close attention to detail 

  • Good ability with Excel, and other Office apps 

Location: Deer Park, TX (US)

This is not a work from home opportunity. 
Please send your CV and a brief covering letter to [email protected]